1. Introduction
At M&D Industrial Power & Hand Tools Ghana (website: https://ingcogh.com), your privacy is very important to us. We operate as an online retailer of premium brands such as INGCO, WADFOW, DECAKILA, and SIBAX in Ghana. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services. By using our site, you agree to the terms of this policy.
2. Information We Collect
Personal Data: When you create an account, place an order, or contact us, we collect details such as your name, phone number, email address, delivery address, and payment information.
Order Data: We store information related to your purchases to process payments, manage deliveries, and handle returns.
Technical Data: Like most websites, we collect cookies, IP addresses, and browsing behavior to improve your shopping experience.
3. How We Use Your Information
We use your information for:
Processing and delivering your orders.
Providing customer service and live support.
Sending order updates, promotions, or newsletters (if you opt-in).
Preventing fraudulent transactions and securing our platform.
Improving our website, categories, and user experience.
4. Data Storage & Security
Your data is securely stored on servers located in reliable hosting facilities. We use SSL encryption and industry-standard security measures to protect your personal information from unauthorized access.
5. Sharing of Data
We do not sell or rent your data to third parties. However, we may share limited data with:
Payment providers (to process transactions securely).
Delivery partners (to deliver your orders).
Analytics tools (for website performance tracking).
6. How Long We Keep Your Data
Customer accounts and order data are retained for record-keeping and legal compliance unless you request deletion.
Contact form submissions are kept only as long as needed for customer service purposes.
7. Your Rights
As a customer in Ghana, you have the right to:
Request a copy of your stored personal data.
Ask us to update or correct your details.
Request deletion of your data (unless legally required for record-keeping).
Opt-out of marketing emails at any time.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.