Frequently Asked Questions
On each individual product page there is a stock level indicator to show what is available. However, before you place your order, kindly confirm item availability via call or whatsapp on +233241303035. We will respond as soon as possible, and process your order. Reason is, items in stock on website may be out of stock in store. We currently have no designated stock for this website.
CASH ON DELIVERY, considered for all orders to be delivered within Accra. Customers can as well decide to pay in advance before delivery.
Strictly PAYMENT BEFORE DELIVERY for all orders to be delivered outside Accra. This is because we all orders to be delivered outside Accra are done through public transport. Unless on orders about 1500cedis (excluding discounted orders), Customers are required to pay a fixed dispatch fee of 20cedis for items to be delivered to the bus station, then to you. Again, it’s customer’s responsibility to pay delivery fee charged by the public transport carriers.
NO! Deliveies are at a fee charged by courier dispatch riders. Free Deliveries are available for all orders above 1500cedis, within Accra, and up to 12km.
Unless on orders about 1500cedis (excluding discounted orders), Customers are required to pay a fixed dispatch fee of 25cedis for items to be delivered to the bus station, then to you. Again, it’s customer’s responsibility to pay delivery fee charged by the public transport carriers.
BEFORE DELIVERY for all orders to be delivered outside Accra. This is because we all orders to be delivered outside Accra are done through public transport. Unless on orders about 1500cedis (excluding discounted orders), Customers are required to pay a fixed dispatch fee of 20cedis for items to be delivered to the bus station, then to you. Again, it’s customer’s responsibility to pay delivery fee charged by the public transport carriers.
After Sales Support
We are sorry to hear your goods have not been received in the condition you would expect. In the unlikely event of receiving damaged goods please contact us and make us aware. All of our goods are checked and wrapped carefully before they are sent out, however we know accidents do happen and it’s possible something could happen during transit. We may ask you to take photographs, so the best thing to do would be to email/whatsapp us with these and details of your order, including the order number. Once you have sent this across, you are welcome to phone us and we can arrange collecting the item and sending you a replacement as quick as possible.
If you are missing an item that you were expecting to come with the rest of your order, you’re more than welcome to call us and we can investigate this for you. It may be a case that the items were sent individually, however we will look into this straight away and advise you. If an item is missing, it’s also possible it could be out of stock. In this instance, we would have tried to contact you to make you aware. You could also check your emails incase you missed our call and we have emailed you to inform you. We will aim to get this resolved as quickly as possible.
You may return your order to us at our company address (see right) within Next Day. Please ensure the item/s are returned in the same packaging, if it came in a branded box or sealed bag etc. and it is wrapped securely to ensure it arrives back safely our end. Once we have received your item and checked it’s in a sellable condition, we will issue a full refund of the product value back to your account.